Jennie Snyder: “If I had to sum up what I’ve learned in one phrase, it would be about the importance of listening.”
“Instead, I now try to take the time to really understand what each person is saying, and the broader context around all of us. The important part is not the ideas themselves, or the specifics of what we’re going to do. It is the act of asking questions, of suspending certainty, and always being in a place of learning and inquiry. ”
From the intro by Art and Peter: “… the need for quality leadership [is brought] to the forefront, especially as a catalyst for change. Seemingly small shifts in attitudes and behavior, aligned with self-awareness and empathy, can have great personal and professional effect.”

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